Policy

PRIVACY POLICY 

Welcome to boichitro.shop. We respect your privacy and want to protect your privacy. Please see this Privacy Policy for more details. 

  1. This privacy policy explains how we  .. collect, use and (under certain conditions) disclose your personal information. This Privacy Policy also describes the steps we have taken to protect your personal information. Finally, this Privacy Policy describes your choices regarding the collection, use and disclosure of your personal information. By visiting our website, either directly or through another website, you agree to the practices described in this policy. 
  2. Data protection is a matter of trust and your privacy is important to us. Therefore, we will only use your name and other information associated with you in the ways set out in this Privacy Policy. We collect information only when necessary and only when it is relevant to our relationship with you.
  3. We will only keep your data for as long as required by law or necessary for the purpose for which it was collected. 
  4. We will stop storing your personal information as soon as we reasonably believe that such storage no longer serves the purpose for which it was collected and does not serve the legitimate or business purposes or means by which it can be associated with you. You don’t need anything else. 
  5. You can visit and browse the website without providing any personal information. During your visit to the website, you remain anonymous and cannot be identified at any time unless you have an account on the website and log in with your username and password. 

Data we collect. 

  1.We may collect various information when you wish to order products from our website. 

  1. We collect, store and process your data in order to process your purchases on the website and subsequent billing, and to provide services to you. We collect personal information, including, but not limited to, title, name, gender, date of birth, email address, mailing address, shipping address (if different), phone number, mobile phone number, fax number, payment details, and payment card. parts can be collected. Bank account information. 

Boichitro collects the following information if you are a buyer:

  1. Identity data, such as your name, gender, profile picture, and date of birth;
  2. Contact data, such as billing address, delivery address/location, email address and phone numbers;
  1. Billing account information: bank account details, credit card account and payment information (such account data may also be collected directly by our affiliates and/or third party payment service providers);
  2. Transaction records/data, such as details about orders and payments, user clicks, and other details of products and Services related to you;
  3. Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, device information, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier and other information and technology on the devices you use to access the Site;
  4. Profile data, such as your username and password, account settings, orders related to you, user research, your interests, preferences, feedback and survey responses;
  5. Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
  6. Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;
  7. Marketing and communications data, such as your preferences in receiving marketing from us and our third parties, your communication preferences and your chat, email or call history on the Site or with third party customer service providers; and
  8. Additional information we may request you to submit for due diligence checks or required by relevant authorities as required for identity verification (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Customer Terms and Conditions.

If you are a seller, Boichitro collects the following information:

  1. Identification and contact information such as name, date of birth or date of incorporation, company name, address, email address, telephone number, and other business-related information (such as business registration number, business license, tax information). information, etc.
  2. Account information such as bank account information, bank statements, credit card information and payment information (such account information may be obtained directly from affiliates and/or third party payment service providers).
  3. Transaction data, such as details about orders and payments, and other details of products and Services related to you;
  4. Technical data, such as Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, international mobile equipment identity, device identifier, and other information and technology on the devices you use to access the Site;
  5. Profile data, such as your username and password, orders related to you, your interests, preferences, feedback and survey responses;
  6. Usage data, such as information on how you use the Site, products and Services or view any content on the Site, including the time spent on the Site, items and data searched for on the Site, access times and dates, as well as websites you were visiting before you came to the Site and other similar statistics;
  7. Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Site;
  8. Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences and your chat, email or call history on the Site or with our third party seller service providers; and
  9. Additional information we may request you to submit for authentication (such as copies of government issued identification, e.g. passport, ID cards, etc.) or if we believe you are violating our Privacy Policy or our Terms of Use.

 

We use the information you provide to process your order and provide you with the services and information available on our website that you request in the following ways:

You are a customers 

 .  Processing your orders for products:

  1. Process orders you submit through the Site;
  2. Deliver the products you have purchased through the Site for which we may pass your personal information on to a third party (e.g. our logistics partner) in order to make delivery of the product to you;
  3. Update you on the delivery of the products;
  4. Provide customer support for your orders;
  5. Verify and carry out payment transactions (including any credit card payments, bank transfers, offline payments, ) in relation to payments related to you and/or services used by you. In order to verify and carry out such payment transactions, payment information, which may include personal data, will be transferred to third parties such as our payment service providers;

  ** Providing services

  1. Facilitate your use of the services or access to the Site;
  2. Administer your account with us;
  3. Display your name, username or profile on the Site (including on any reviews you may post);
  4. Respond to your queries, feedback, claims or disputes, whether directly or through our third party service providers.

** Marketing and advertising:

  1. Provide you with information we think you may find useful or which you have requested from us (provided you have opted to receive such information);
  2. Send you marketing or promotional information about \ products and services on the Site from time to time (provided you have opted to receive such information); and
  3. Help us conduct marketing and advertising.

** Legal and operational purposes:

  1. Ascertain your identity in connection with fraud detection purposes;
  2. Compare information, and verify with third parties in order to ensure that the information is accurate;
  3. Process any complaints, feedback, enforcement action you may have lodged with us;
  4. Produce statistics and research for internal and statutory reporting and/or record-keeping requirements;
  5. Store, host, back up your personal data;
  6. Prevent or investigate any actual or suspected violations of our Terms of Use, Privacy Policy, fraud, unlawful activity, omission or misconduct, whether relating to your use of Site or any other matter arising from your relationship with us;
  7. Perform due diligence checks;
  8. Comply with legal and regulatory requirements (including, where applicable, the display of your name, contact details and company details), including any law enforcement requests, in connection with any legal proceedings, or otherwise deemed necessary by us; and
  9. Where necessary to prevent a threat to life, health or safety.

*** Analytics, research, business and development:

  1. Understand your user experience on the Site;
  2. Improve the layout or content of the pages of the Site and customize them for users;
  3. Identify visitors on the Site;
  4. Conduct surveys, including carrying out research on our users’ demographics and behavior;
  5. Derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information;
  6. Conduct data analysis, testing and research, monitoring and analyzing usage and activity trends;
  7. Further develop our products and services; and

*** Other

  1. Any other purpose to which your consent has been obtained; and
  2. Conduct automated decision-making processes in accordance with any of the above purposes.

Security 

  1. We take appropriate technical and security measures to prevent unauthorized or illegal access to your data or accidental loss, destruction or damage to your data. When we collect information through our website, we collect your personal information on secure servers. Our security procedures mean that we sometimes ask you to verify your identity before disclosing any personal information to you. You are responsible for protecting your password and computer from unauthorized access. 
  2. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we cannot guarantee security, we are committed to protecting the security of your information and are constantly reviewing and improving our information security measures.

Terms & Conditions for Listing on Boichitro

Welcome to Boichitro, Bangladesh’s first indigenous e-commerce marketplace. By registering and listing products on Boichitro, you agree to comply with the following terms and conditions.

  1. Seller Registration & Account

1.1. Sellers must provide accurate business and personal details during registration.

1.2. Boichitro reserves the right to verify and approve all seller accounts before listing products.

1.3. Sellers are responsible for maintaining the security of their accounts and complying with Boichitro’s policies.

  1. Product Listing & Compliance

2.1. Only handmade, indigenous, organic, or eco-friendly products can be listed on Boichitro.

2.2. Sellers must provide accurate product descriptions, pricing, and high-quality images.

2.3. Prohibited products (counterfeit, illegal, harmful, or restricted items) are not allowed.

2.4. Boichitro reserves the right to remove listings that violate policies without prior notice.

  1. Order Processing & Fulfillment

3.1. Sellers must ensure timely order processing and shipment within the agreed timeframe.

3.2. Packaging should meet Boichitro’s quality standards to avoid damage during transit.

3.3. If an order cannot be fulfilled, the seller must notify Boichitro immediately to avoid penalties.

  1. Payments & Commissions

4.1. Boichitro charges a commission fee on each sale (rate provided upon registration).

4.2. Payments will be transferred to sellers after successful order delivery and customer confirmation.

4.3. Sellers must provide valid bank details for seamless transactions.

  1. Returns, Refunds & Disputes

5.1. Sellers must comply with Boichitro’s return and refund policy.

5.2. If a customer requests a refund due to product defects or misrepresentation, the seller must cooperate.

5.3. Disputes between buyers and sellers will be resolved in accordance with Boichitro’s dispute resolution policy.

  1. Marketing & Promotion

6.1. Boichitro may use product images for marketing and promotional purposes.

6.2. Sellers may participate in promotional campaigns and sales events upon approval.

  1. Seller Responsibilities & Code of Conduct

7.1. Sellers must adhere to ethical business practices and fair pricing.

7.2. Any form of fraud, misleading information, or customer exploitation will result in account suspension.

7.3. Sellers must maintain a high standard of customer service to ensure buyer satisfaction.

  1. Intellectual Property Rights

8.1. Sellers must own or have the right to sell the products listed on Boichitro.

8.2. Any intellectual property violations will lead to immediate removal of listings and potential legal actions.

  1. Termination & Suspension

9.1. Boichitro reserves the right to suspend or terminate a seller’s account for policy violations.

9.2. Sellers may request account deactivation if they choose to discontinue selling on Boichitro.

By listing your products on Boichitro, you acknowledge and agree to abide by these terms and conditions. Boichitro reserves the right to modify these terms at any time.

For any inquiries or support, contact boichitros@boichitro.shop.

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