Frequently Asked Questions

Boichitro is Bangladesh's first indigenous marketplace connecting CHT farmers and artisans directly with customers nationwide. We offer safe, pesticide-free agro-products and authentic handicrafts and fashion items.

YES

All agricultural products come directly from CHT farmers who use traditional, chemical-free cultivation methods. We verify quality through strict sourcing and inspection processes.

YES

All handicrafts and textiles are handmade by indigenous artisans, ensuring cultural authenticity and supporting local livelihoods.

Simply choose your products, add them to the cart, complete checkout, and select your preferred payment method. We do the rest!

We deliver nationwide through our delivery partners (Pathao/Steadfast/Sundarban Courier, S A Paribahan). Delivery usually takes 2–7 working days.

Delivery charges vary based on weight and location. The exact charge will be shown at checkout.

We accept:

• bKash / Nagad
• Card payments
• Cash on Delivery (COD) (selected areas)

YES

You can return products if:

• The item is damaged
• The wrong product was delivered
• The item is expired or defective

Returns must be requested within 1 day of delivery.

After receiving the returned item, refunds are processed within 3–15 working days via your original payment method.

Once your order is shipped, you will receive a tracking link/SMS from our delivery partner.

YES!

We supply bulk quantities of turmeric, ginger, cashew, rice, bamboo crafts, textiles, and more.

We follow a strict quality control process:

• Direct farm sourcing
• Product inspection
• Proper cleaning, sorting & packaging
• Safe storage and timely shipment

YES!

All agro-products, handicrafts, and fashion items come directly from indigenous farmers and artisans in the Chittagong Hill Tracts.

YES, for certain items (baskets, bags, textiles). Contact our support team for details.

You can reach us via: 📞 Phone: 01531144760 📧 Email: boichitro@gmail.com